2024 OPS Forum

Achieving Operational Excellence for Everyone

Monday 16 September

Operational excellence in airline and airport operations involves the relentless focus on improving efficiency, reliability and customer satisfaction. Optimized flight schedules, dynamic forecasting, streamlined ground operations create an environment where delays are minimized and disruptions are limited. Data analytics, predictive maintenance and improved resource allocation help ensure operations planning is robust and decision-making is driven by data rather than only past experience which provides limited guidance for the future. A culture of continuous improvement is much needed for sustainable success throughout the operational cycle. Is the industry already implementing these tools are do they remain “buzz words” thrown at a Board meeting or a promotional event?

1000 Welcome addresses

-Dr Kostas Iatrou, CEO, ATN – Air Transport News

-Dr Christos Tsitouras, Governor, HCAA

-H.E. Paulo Roberto Caminha de Castilhos França, Ambassador of Brazil to the Hellenic Republic

1010 Keynote addresses

-Fabio Gamba, Director General, ASA – Airport Services Association

-Simon Hocquard, Director General, CANSO

-Theodore Kiritsis, President, IFATSEA

1035 2024 OPS Award ceremony

Corporate Award – Airport: Fraport Greece

Corporate Award – Airline: Air Arabia

Organisation Award: ASA – Airport Services Association